Returns & Exchanges Policy
At Bike Gear World, we strive to ensure your satisfaction with every purchase. Whether you’re outfitting your next cycling adventure, gearing up for cross-country skiing, or upgrading your bike’s components, we stand behind the quality of our products. Below, you’ll find everything you need to know about our returns and exchanges process.

Our Policy at a Glance

  • Return Window: 15 days from the date of delivery.

  • Condition: Items must be unused, in original packaging, and with tags/labels attached.

  • Non-Returnable Items: Certain products for hygiene or safety reasons (listed below).

  • Refunds: Issued to your original payment method within 5–7 business days after we receive and inspect the item.

How to Initiate a Return or Exchange

Step 1: Submit a Request
Email our support team at [email protected] within 15 days of receiving your order. Include the following details:

Subject: Return/Exchange Request – Order #[Your Order Number]  

Body:  
- Order Number:  
- Product Name/ID:  
- Reason for Return/Exchange:  
- Preferred Solution: Refund / Exchange (specify desired size or item)  
- Attach Photos: Include images of the product and packaging (if applicable).

Step 2: Wait for Approval
We’ll review your request within 1–2 business days and email you a prepaid return label (if eligible) or further instructions.

Step 3: Ship the Item

  • Pack the item securely in its original packaging.

  • Attach the return label (if provided) or ship to:

 
10312 Parlett Place  
  Cupertino CA, United States (US)
  95014
  
ATTN: Returns Department

Note: For non-defective returns, customers are responsible for return shipping costs unless otherwise stated.

Step 4: Track Your Refund/Exchange
Once we receive and inspect the item, we’ll notify you via email. Exchanges will be shipped immediately; refunds typically process within 5–7 business days.

Non-Returnable Items

To ensure safety and hygiene, the following products cannot be returned or exchanged:

  • Safety Gear: Helmets, Protective/Armor, and opened Body Care products.

  • Customized/Used Parts: BMX components, Chains, Cassettes/Freewheels, or any bike parts showing signs of installation or wear.

  • Nutrition Products: Opened or partially used items from the “Nutrition” category.

  • Electronics: GPS devices, lights, or indoor cycling tech with tampered seals.

Refund Details

  • Timing: Refunds are processed within 5–7 business days after we receive your return.

  • Method: Funds are returned to your original payment method (Visa, MasterCard, JCB, or PayPal).

  • Exceptions: If you paid via PayPal and your account is closed, contact us for alternative arrangements.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact Us Immediately: Email [email protected] within 48 hours of delivery.

  2. Provide Evidence: Include photos/videos of the damage and packaging.

  3. Resolution: We’ll ship a replacement at no cost or issue a full refund.

Exchange Requests

  • Exchanges are subject to product availability. If your desired item is out of stock, we’ll issue a refund instead.

  • Size exchanges for clothing (e.g., Jerseys, Shorts, Ski Boots) are free of charge within the return window.

Questions?

Reach our support team at [email protected]. We’re here to ensure your experience with Bike Gear World is smooth and hassle-free!