FAQ: Your Questions, Answered

Products & Selection

Q: How do I choose the right bike or ski equipment?

Our Bikes and Skis categories include filters for terrain (e.g., mountain vs. urban), skill level, and age-specific gear. Need help? Email [email protected] for personalized advice.

Q: Are parts like tires or derailleurs compatible with my current setup?

Product pages list compatibility details. For complex upgrades (e.g., cranksets or suspension forks), our Parts & Accessories section includes brand-specific guides.

Orders & Shipping

Q: How long does delivery take?

Standard Shipping (DHL/FedEx): 10-15 days after processing (1-2 business days).
Free Shipping (EMS): 15-25 days for orders over $50. Note: Excludes Asia and remote regions.

Q: Can I track my order?

Yes! Tracking links are sent via email once your bike lights or ski bindings ship.

Returns & Warranty

Q: What’s your return policy?

Unused items in original packaging can be returned within 15 days of delivery. Exclusions apply to nutrition products and undergarments. View Full Policy →

Payments & Security

Q: What payment methods do you accept?

Visa, MasterCard, JCB, and PayPal. All transactions are SSL-encrypted—your electric bike purchase is 100% secure.

Still have questions? Contact Support